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About the branch

Our Online Trading Centre provides access to a suite of digitally traded products suitable for UK domiciled SMEs. Each product is packed with flexible options, allowing you to customise the cover to suit your client’s needs.

You can trade directly with us online through our Connect Extranet or most software houses, including; Acturis, Applied, PowerPlace SME and SSP. Regardless of which channel you use to trade, you’ll benefit from comprehensive and competitive cover with instant access to documentation for your clients.

Although an online business, rest assured that you’ll have access to our team of experienced underwriters, by phone, email or live chat, who’ve the knowledge and expertise to give you quick decisions on your quote.

The Online Trading Centre is co-located in Bolton with AXA Claims, the north SME Trading Centre and the National Trading Centre.

Our expertise

Our team of specialist online underwriters assist over 2,000 brokerages place SME business online through providing quick trading support and decisions on quotes for:

Business Choice (SBC)
Landlords (LAN)
Management Liability Online (DIR)
Minifleet Choice (SMF)
Offices & Surgeries (OAS)
Professional Combined (SPI)
Retailers (RET)
Tradesmen & Professionals (TRM)

We also provide support for existing legacy queries for our older digital products, which you may be familiar with:

Offices (OFF)
Per Capital Liability (PCL)
Shops (SHO)
Surgeries (SUR)
Venture Plus (VPS)
Working from Home (HOM)

Contact Connect

Our Online Trading team provide underwriting support for policies starting with AC, as well as existing business for legacy products where quotes begin 08 and policy numbers contain HOM, OFF, PCL, SHO, SUR, and VPS.

We’re open Monday to Friday, 9am–5pm

Telephone: 0800 051 8001
Email*: OnlineTradingCentre@axa-insurance.co.uk

*Note: We are currently responding to email queries within 5 working days.