Simple products to buy online |Connect eTrade

Can't login to the Extranet? - If you've forgotten either your username or password we can help. See the guidance below.

Our suite of SME products

Offering you fast, comprehensive and competitive cover all at the touch of a button.

Business Choice

Secure SME Commercial Combined cover for over 2,000 trades, with choice of up to 10 additional covers.

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Landlords

A range of covers for residential, commercial or mixed portfolios, with up to 10 properties.

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Management Liability Online

One policy for your client's Directors' and Officers', Company Legal Liability and Employment Practices Liability needs.

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Minifleet Choice

Suitable for sole traders, partnerships or companies and caters for 3-15 vehicles under one policy.

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Offices & Surgeries

A range of covers for more than 300 trades and customers who operate from up to 10 locations.

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Professional Combined

One policy to accommodate your client's professional indemnity requirements, with optional property and liability covers.

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Retailers

A range of covers for customers who operate up to 5 shops.

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Tradesmen & Professionals

For self-employed people with a turnover up to £500,000 and who employ no more than 8 people.

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FAQs about our online products

Got a question about our Connect eTrade products? Find answers about the products, support team, software houses, resetting passwords and more below.

Accessing the products

I'm having difficulties logging into the Extranet. What should I do?

If you know your Username, but have forgotten your password, you can use the password reset option. Enter your Username details (note, this is not your email address) and click 'Forgotten your password' on the log on page.

If you've forgotten your Username, you can click 'Forgotten your User ID'. Enter your email address and if our records match, your Username will be emailed to you.

If you're still experiencing problems accessing the system, please call our Agency team 01253 683122.

I don't use a software house and I don't have an Extranet login, how can I get one?

Setting up a new login is straightforward. You'll just need your agency number and office postcode to hand to complete the Extranet login request form.

I’m not currently in a trading relationship with AXA, how do I get an agreement in place?

If you’d like an agency set up with us, you can contact our Agency team on 01253 683122 or email.

Software house information

I’m an Acturis user and trade SME products with AXA now. How’ll the changes you've made to AXA Connect products affect me?

You can trade the AXA Connect products on Acturis. Simply tick AXA on the insurer list to get a quote for these products.

What Connect eTrade products are available to trade through software houses?

Product	Extranet	Acturis	PowerPlace	SSP	Applied
Tradesmen & Professionals	Yes	Yes	Yes	Yes	Yes
Landlords (Property Owners)	Yes	Yes	Yes	Yes	Yes
Retailers	Yes	Yes	Yes	No	No
Offices & Surgeries	Yes	Yes	Yes	No	No
Business Choice	Yes	Yes	No	No	No
Minifleet	Yes	Yes	Yes	No	Yes
Professional Combined	Yes	Yes	No	No	No
Management Liability	Yes	Yes	No	No	Yes

Do you have a more competitive rate quoting directly through the Extranet as opposed to quoting via a software house?

No, the rating tables we use produce the same premiums regardless of whether the quotation is done via a software house or our Extranet.

AXA Connect Extranet information

Do I need a separate log on to access the Extranet?: No, you’ll log in to AXA Business Risk (ABR) as usual (directly or via imarket). When you request a quote for a Connect eTrade product you’ll be automatically routed to the AXA Connect eTrade product Extranet.
How’ll I get my documents?: All policy documents for the Connect eTrade products will be available instantly in PDF format. Policy wordings will be available to download from the Extranet, or via your software house. Alternatively, you can find them in the Stationery area.

Adjustments and renewals

How can I cancel a policy?: In order to process a cancellation, please email us with the policy number, client’s name and reason for cancellation. Within 5 working days you will receive a cancellation letter detailing the return premium. Our cancellation condition can be found within policy wordings, which are accessible by navigating to the correct product page listed at the top of this page.
Will existing renewals on your legacy products be converted to Connect eTrade?: No, if you want cover under the Connect eTrade product for an existing risk, it’ll need to be replaced as a new policy. You’ll still be able to renew the old policy if preferred.
What happens at renewal of an eTrade policy?: If you don’t accept the policy renewal online ahead of its expiry date, the policy will not automatically renew and will lapse, which may leave your clients without cover.
What about Mid Term Adjustments (MTA’s)? Can I do these online?: Yes, you’re able to make any changes yourself by logging into the Extranet. Documents will be available instantly in PDF format.

Other information

Which team in AXA provides support in trading Connect eTrade products?

We have a dedicated Connect eTrade Online Trading Centre with experts on hand to respond to referrals quickly and support you to trade with us online. You can contact the team on 0800 051 8001 or email*.

*Note: We are currently responding to email queries within 5 working days.

How can I get in touch with the Online Trading Centre?

Our Online Trading team provide underwriting support for policies starting with AC, as well as existing business for legacy products where quotes begin 08 and policy numbers contain HOM, OFF, PCL, SHO, SUR, and VPS.

We are open Monday to Friday, 9am–5pm.
Telephone: 0800 051 8001
Email*: OnlineTradingCentre@axa-insurance.co.uk

*Note: We are currently responding to email queries within 5 working days.

Who can I contact for more information about Connect eTrade products?

Please speak to your usual AXA Commercial Representative. View our contacts page for more information.

How do I pay by instalments?

In exactly the same way you do for your other AXA products, complete a direct debit form with your client and then send through to AXA. Make sure your Connect eTrade policy number is included on the direct debit.

How much interest is charged?

The rate is your standard instalment interest rate.

What happens at renewal?

The instalment option will remain at renewal and we will collect the new premium from the existing direct debit.

Get in touch today

Our dedicated Underwriting team are on hand to answer any questions you have and provide a fast response to referrals, so let us know how we can help.

0800 051 8001

Email us

Can't login to the Extranet?

If you've forgotten your Username, you can click 'Forgotten your User ID'. Enter your email address and if our records match, your Username will be emailed to you.

If you're still experiencing problems accessing the system, please call our Agency team 01253 683122.

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Simple products to buy online

Can't login to the Extranet?

Our suite of SME products

Business Choice

Landlords

Management Liability Online

Minifleet Choice

Offices & Surgeries

Professional Combined

Retailers

Tradesmen & Professionals

FAQs about our online products

Accessing the products

Software house information

AXA Connect Extranet information

Adjustments and renewals

Other information

Get in touch today

Can't login to the Extranet?